Return & Exchange

At POSHAAK, we believe in delivering every product with the best possible quality, finish, and presentation. Each garment is carefully inspected, packed, and dispatched to ensure that it reaches you in proper condition.

As we deal with garments, premium fabrics, bespoke craftsmanship, and delicate materials, we follow a clear and strict return and exchange policy. We request customers to carefully read and understand this policy before placing an order.

All purchases made through POSHAAK are strictly non-returnable and non-refundable.

• Under no circumstances will POSHAAK accept a return of any product once the order has been placed, processed, shipped, or delivered.
• POSHAAK does not provide refunds under any circumstances. No refund will be issued for cancellations, returns, change of mind, incorrect size selection, colour preference, or any other reason, subject to any rights that cannot legally be excluded under applicable law.
• Customers are therefore requested to carefully review the product details, size, measurements, colour, design, quantity, shipping address, and all other order information before placing an order.

Once an order has been placed and confirmed, it cannot be cancelled under any circumstances.

Customers are requested to verify all order details before completing the purchase. POSHAAK will not accept cancellation requests after an order has been confirmed or processed.

For customised, altered, or specially prepared orders, cancellation is strictly not permitted once the order has been confirmed.

POSHAAK does not accept returns or provide refunds. However, an eligible product may be exchanged subject to the following conditions:

Minor variations in colour, texture, pattern, or appearance caused by studio lighting, photography, or device screen calibrations will not be treated as a product defect.

Any transit damage or manufacturing defect must be reported to POSHAAK within 24 hours of delivery through our official WhatsApp contact number (+91 6366515757) or phone support (+91 9632502147).

The customer must provide the mandatory parcel-opening video along with clear photographs and order details. Claims reported after 24 hours of delivery may not be eligible for exchange.

Damage caused after delivery due to improper handling, washing, ironing, alterations, stains, wear and tear, or customer-related actions will not qualify for an exchange.

1. Raise Request: Contact POSHAAK within 7 days of delivery via WhatsApp or email with your order number and replacement requirement.
2. Approval & Return: Once approved, dispatch the original product in intact condition as instructed by our team.
3. Inspection & Fulfillment: The exchange will be processed only after the returned product has been received and inspected.
4. Stock Availability: Exchange is subject to product availability. If the requested replacement size/colour is unavailable, POSHAAK may provide an alternative product of equivalent available value. Unavailable exchange stock does not create an entitlement to a cash refund.

Delivery charges will apply again for the replacement/exchange shipment.

Any applicable shipping, reverse pickup, delivery, or handling charges for the exchange must be paid by the customer in advance before the replacement product is dispatched.

Orders can be paid online (UPI, Net Banking, Credit/Debit Cards) or via Cash on Delivery (COD). Prepaid orders are processed once payment is confirmed.

COD is available on orders up to ₹1,500, subject to courier serviceability at your PIN code. The full order amount must be paid in cash to the delivery partner at the time of delivery.

For an exchange, any applicable price difference, delivery charges, or other charges must also be paid in full in advance.

Customised, altered, or specially prepared orders are not eligible for cancellation or exchange.

Once a customer confirms customisation details such as measurements, design requirements, fabric choices, or other modifications, the order is treated as final and cannot be cancelled or exchanged.

Customers are requested to carefully verify all customisation details before giving final confirmation.